Return & Refund Policy

We stand by the quality of our eyewear. If you're not 100% satisfied, you can request an exchange or refund within 30 days of receiving your order — no questions asked.
Each order is eligible for a one-time exchange or return. However, please note that exchange orders cannot be exchanged or returned again.

• If we make a mistake (such as incorrect prescription or wrong items), we’ll fully refund you or send a replacement at no extra cost.
• If the error is on your side (like an incorrect prescription), you can still return or exchange — just cover the return shipping.

1. Refunds exclude the original shipping fee and are processed within 7 days after we receive the returned product.
2. For exchanges, we’ll ship your new item once we get the original one back. If the replacement item costs more, you’ll just pay the difference.

If you need to modify or cancel your order, please contact Multi's Customer Service. We can help update the shipping address (except for country changes) or merge orders before shipment. If your order has already entered processing, cancellations may be subject to additional fees as outlined below:

1. Do not return products to the sender's address on the package. Only use the return address provided on the Return Shipping Label or the one given by Customer Service.
2. Ensure that only Multi items are in the return package. We cannot be held responsible for returning non-Multi items.
3. Once you have shipped your return, please provide the tracking number to Customer Service so we can process the next steps promptly.

Refunds will be issued to the original payment method. Due to possible transportation delays, refunds may take an additional 3-7 business days to process. Refunds can only be credited to the card used for the purchase.