Shipping Policy

Before your order ships, it goes through several stages of preparation:

• Standard Orders: Manufacturing, assembly, and quality checks typically take 2–3 business days.
• Custom Lens Orders: For orders with custom lenses, processing takes 5–7 business days.
• Peak Seasons: During holidays or high-demand periods, processing may be delayed by 2–3 additional days.

We will notify you of any delays and provide tracking information once your order is shipped.

Warehouse Location: All orders are shipped from our facility in China.

Shipping Destinations: We currently ship to the United States, Canada, United Kingdom, Australia, and Singapore.

Please note: Delivery times may vary depending on customs clearance, local courier efficiency, and peak shipping seasons.

Once your order is shipped, we will email you a tracking link so you can monitor its progress. Please note that once a package is with the carrier, delivery times are out of our direct control.

Shipping fees are calculated based on the destination, weight, and package dimensions. The total shipping cost will be displayed at checkout before you place your order.

For international deliveries:

• Buyers are responsible for any customs duties, taxes, or additional fees required by local authorities.
• Customs inspections may delay delivery in some regions.

In the rare case of a lost or delayed package:

1. First, contact the shipping carrier using the tracking number provided.
2. If unresolved, email us at support@multioo.com — we'll assist you further.

We're here to help. If you have questions or concerns about your order or delivery, contact us anytime at support@multioo.com.